CUSTOMER SERVICE MANAGER (Ivory Coast)

YOOMEE AFRICA RECRUITS 
CUSTOMER SERVICE MANAGER (Ivory Coast) 

About this jobJOB ID: IC-08-03
YooMee Africa, a Swiss company operating broadband wireless networks in sub Saharan Africa, is looking for a Customer Service Manager for its operations in Ivory Coast.
The company has fast growing operations in Cameroon and is expanding to additional countries in sub-Saharan Africa. It is backed by experienced entrepreneurs and strong financial investors. 

Main tasks:

• Create and implement all the processes and policies related to customer service
• Provide help and advice to customers using your organization’s products or services;
• Define and communicate customer service standards (call center)
• Report all potential issues or failures
• Monitor customer complaints and follow up resolutions
• Manage the daily operations of the customer service team
• Monitor call and service quality
• Oversee the achievement and maintenance of customer service levels and standards
• Identify and implement strategies to improve quality of service, productivity and profitability
• Create and report outbound calls campaign when needed
• Co-ordinate and manage customer service projects and initiatives
• Report on daily/weekly/monthly basis the activity of the department, with relevant data
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Identify and address staff training and coaching needs

Qualifications:

• Minimum 3+ years of leadership experience within a customer care department
• call center management experience.
• Supervisory experience
• Proficiency in CRM systems
• Proficiency in MS Office applications
• Telecom Background and Product knowledge
• Fluent in English and French (written and spoken)

We offer you a responsible position in a young, motivated team and the chance for personal and professional development in a new and fast expanding enterprise with international background.

Confidentiality is guaranteed. YooMee Africa is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Interested candidates should send their application letter, CV (both in English) and photo to cvci@yoomee-africa.com

DISTRIBUTION MANAGER (Ivory Coast)

YOOMEE AFRICA
RECRUITS
DISTRIBUTION MANAGER (Ivory Coast)

About this job

JOB ID: IC-08-04
YooMee Africa, a Swiss company operating broadband wireless networks in sub Saharan Africa, is looking for a Distribution Manager for its operations in Ivory Coast.
The company has fast growing operations in Cameroon and is expanding to additional countries in sub-Saharan Africa. It is backed by experienced entrepreneurs and strong financial investors.
Main tasks

• Own and manage the distribution network
• Develop a business plan and sales strategy
• Create an efficient distribution model
• Responsible for the performance and development of the partners
• Structure deals, negotiate terms and close contracts
• Develop strong relationship with key resellers and be proactive in understanding the trends and issues likely to impact the market
• Prepare action plans by individuals as well as by team
• Initiate and coordinate development of action plans
• Assist in the development and implementation of marketing plans as needed
• Provide timely feedback to senior management regarding performance.
• Provide timely, accurate, competitive pricing on all prospects.
• Maintain accurate records of all sale volume, and activity reports submitted by the sales staff.
• Recruit, test, and hire sales employees

Qualifications

• Minimum 3+ years of leadership experience within the distribution of FMCG.
• Strong relationship within the distribution
• Strong understanding of how to manage and motivate internal sales personnel to sell a product.
• Experience developing and implementing successful strategic business plans and analyzing sales data for continuous strategy optimization.
• Demonstrated work ethic coupled with ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, performance -driven culture; excellent organizational and time management skills.
• Knowledge of telecommunication technology a plus.
• Valid driver’s license.
• Proficient with Microsoft office
• Fluent in English and French (written and spoken)

We offer you a responsible position in a young, motivated team and the chance for personal and professional development in a new and fast expanding enterprise with international background.

Confidentiality is guaranteed. YooMee Africa is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Interested candidates should send their application letter, CV (both in English) and photo to cvci@yoomee-africa.com    

ANALYSTE DEVELOPPEUR-H/F

TRES IMPORTANTE SOCIETE AGROINDUSTRIELLE recrute ANALYSTE DEVELOPPEUR-H/F Rattaché au Responsable Etudes Informatiques, vous assurez l’analyse, le développement et l’exploitation d’un outil de gestion de matière première. A ce titre, vous aurez à : ·         Définir et valider le périmètre et les objectifs du projet (besoins utilisateurs, spécifications techniques et fonctionnelles) ; ·         Développer et implémenter la solution ; ·         Réaliser les tests et les corrections nécessaires; ·         Elaborer les manuels d’utilisation ; ·         Former et assister les utilisateurs. De formation Bac+3 à Bac+5 Informatique, vous justifiez d'uneexpérience de 3 à 5 ans en Analyse / Développement. Vousmaîtrisez impérativement le langage SQL Une connaissance de l’AS400 serait souhaitée. Autonome, rigoureux, organisé, réactif, vous êtes doté d'un bon esprit d'analyse et de synthèse, et de qualités relationnelles. Merci d’adresser lettre de motivation, CV, 1photo d’identité et prétention salariale à notre Conseil : CIFIP Résidence ATTA - Face au Stade Houphouet Boigny - Tour A - 4ème étage Tel : 20 21 28 14   Fax : 20 21 46 73 E-mail : recrutement@cifip-ci.com