IT SUPPORT OFFICER

EXTERNAL VACANCY NOTIFICATION

A multinational company is looking for a smart and dynamic individual to fill the role of:

IT SUPPORT OFFICER

Title : IT support officer

Position : Full Time Regular

Location : Abidjan, Cote D’Ivoire

Main duties :

·         Responsible for the provision of IT services to users, management (internal and 3rd party) and ongoing support of Front office. Back office Applications & Hardware in line with the company standards and SL\ expectations.

·         Monitors progress towards business goals/service level agreements and adjusts assignments as necessary.

·         Manage/Participates in the IT projects activities agreed in planning.

·         Adheres to the culture of continuous back office services improvement.

·         Communicates with Application Service Manager. Local Business Managers about objectives, achievements, strategies and IT projects.

·         Ensures proactive and cooperative relationships with different Business teams to deliver the IT Infrastructure objectives.

·         Assist in providing analysis/ outcomes from Help Desk calls / metrics for review

·         Works closely with Business Managers. Project Managers and IT Teams to implement Infrastructure & Front and Back Office Services.

·         Assists in the delivery of market Business continuity and IT risk and compliance portfolio.

Qualifications :

·         Appropriate technical experience and \ or Computing Engineer’s Degree required.

·         At least 5 years of previous experience in direct support and management of Infrastructure systems, their related processes and staff.

·         Demonstrable good management and influencing skills. Cultural sensitivity is essential.

·         Demonstrable excellent technical skills and understanding of technical concepts

·         Demonstrated ability of oral, written and presentation communication at all senior management levels.

·         Demonstrated ability to communicate and interact effectively with employees of all levels, in the business as well in the technological area.

·         Demonstrable ability to build and maintain relationships with users

·         Ability to travel around Central and West Africa sites when needed.

·         Proficiency in English & French

Other requirements include :

·         Strategic thinking skills

·         Certification in 1TIL. CCNA and CCNP will be an added advantage

·         Project management skills is important e.g. IT project delivery etc

·         Time management skill is important

·         Deep knowledge in Business process in a Pharmaceutical company would be an advantage

·         Communication skills and presentation skills

·         Interpersonal management

Interested candidates should please drop their applications to the following address: GlaxoSmithKline / GSK - 7. rue des Bougainvilliers. Route du Lycée Classique, Cocody, Abidjan

01 BP 8111 Abidjan 01, Abidjan

Application closes on 19th July 2013.

Only shortlisted candidates will be contacted.