EXTERNAL VACANCY NOTIFICATION
A multinational company is looking for a smart and dynamic individual to fill the role of:
IT SUPPORT OFFICER
Title : IT support officer
Position : Full Time Regular
Location : Abidjan, Cote D’Ivoire
Main duties :
· Responsible for the provision of IT services to users, management (internal and 3rd party) and ongoing support of Front office. Back office Applications & Hardware in line with the company standards and SL\ expectations.
· Monitors progress towards business goals/service level agreements and adjusts assignments as necessary.
· Manage/Participates in the IT projects activities agreed in planning.
· Adheres to the culture of continuous back office services improvement.
· Communicates with Application Service Manager. Local Business Managers about objectives, achievements, strategies and IT projects.
· Ensures proactive and cooperative relationships with different Business teams to deliver the IT Infrastructure objectives.
· Assist in providing analysis/ outcomes from Help Desk calls / metrics for review
· Works closely with Business Managers. Project Managers and IT Teams to implement Infrastructure & Front and Back Office Services.
· Assists in the delivery of market Business continuity and IT risk and compliance portfolio.
Qualifications :
· Appropriate technical experience and \ or Computing Engineer’s Degree required.
· At least 5 years of previous experience in direct support and management of Infrastructure systems, their related processes and staff.
· Demonstrable good management and influencing skills. Cultural sensitivity is essential.
· Demonstrable excellent technical skills and understanding of technical concepts
· Demonstrated ability of oral, written and presentation communication at all senior management levels.
· Demonstrated ability to communicate and interact effectively with employees of all levels, in the business as well in the technological area.
· Demonstrable ability to build and maintain relationships with users
· Ability to travel around Central and West Africa sites when needed.
· Proficiency in English & French
Other requirements include :
· Strategic thinking skills
· Certification in 1TIL. CCNA and CCNP will be an added advantage
· Project management skills is important e.g. IT project delivery etc
· Time management skill is important
· Deep knowledge in Business process in a Pharmaceutical company would be an advantage
· Communication skills and presentation skills
· Interpersonal management
Interested candidates should please drop their applications to the following address: GlaxoSmithKline / GSK - 7. rue des Bougainvilliers. Route du Lycée Classique, Cocody, Abidjan
01 BP 8111 Abidjan 01, Abidjan
Application closes on 19th July 2013.
Only shortlisted candidates will be contacted.
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